Privacy policy

Privacy Statement

At Huyoque Global Limited (referred to as "we," "us," or "our"), we prioritize the protection of your privacy. This Privacy Statement explains how we collect, use, share, and safeguard your personal information when you interact with our products, services, or websites. By accessing our platforms or using our services, you acknowledge your understanding of and agreement to the practices outlined below.

1. What Is Personal Data?

Personal data refers to any information—whether direct or indirect—that can identify you as an individual. This includes (but is not limited to) your name, email address, phone number, shipping/billing details, payment information, and device identifiers linked to your identity.


It does not include data that has been permanently anonymized or aggregated (e.g., statistical data about user behavior that cannot be traced back to a specific person).

2. How We Collect Your Personal Data

We collect personal data through two primary methods, ensuring transparency in every interaction:

2.1 Data You Voluntarily Share With Us

This includes information you actively provide when engaging with our services, such as:


  • Account creation: Name, email address, password, and security questions.
  • Purchases: Payment details (e.g., credit/debit card information, processed securely via third-party payment providers), billing address, shipping address, and contact number.
  • Communications: Messages sent via contact forms, chat support, or email; responses to surveys; or feedback about our products/services.
  • Promotions: Information submitted to participate in contests, giveaways, or loyalty programs (e.g., date of birth, preferences).

2.2 Data Collected Automatically (About Your Usage)

When you visit our websites, use our mobile apps, or interact with our services, we may collect data about your activity and device, including:


  • Device-related information: Device type (e.g., smartphone, laptop), unique device ID, IP address, operating system (e.g., iOS, Android), and browser type (e.g., Chrome, Safari).
  • Usage patterns: Pages visited, time spent on our platforms, links clicked, search queries, and purchase history.
  • Diagnostic data: Technical information about app crashes, loading errors, or service interruptions (to improve performance).
  • Location data (where permitted): Approximate geographic location determined via GPS, IP address, or Wi-Fi signals (used only to enhance services, e.g., tailoring shipping options to your region).

3. How We Use Your Personal Data

We use your personal data only for legitimate, transparent purposes aligned with your interaction with us. These purposes include:

3.1 Provide, Improve, and Develop Our Services

  • Fulfill your orders (e.g., process payments, arrange shipping, send delivery confirmations).
  • Analyze usage data to identify areas for improvement (e.g., optimizing website navigation, expanding popular product lines).
  • Conduct research, audits, or testing to enhance the quality of our products and user experience.
  • Administer contests, promotions, or loyalty programs (see specific campaign rules for details on data use).

3.2 Communicate With You

  • Send transactional/account updates: Order confirmations, shipping notifications, payment receipts, or policy changes (these are non-marketing and necessary for service delivery).
  • Send marketing communications: Updates about new products, exclusive offers, or seasonal promotions—only with your explicit consent. You may opt out of marketing emails at any time by contacting us (see Section 9 for contact details).
  • Respond to your requests: Address customer support inquiries, resolve issues, or follow up on feedback.

3.3 Personalize Your Experience

  • With your explicit consent: Tailor content (e.g., product recommendations based on purchase history) or ads (on our platforms or trusted third-party sites) to your preferences.
  • You may withdraw this consent at any time by contacting our support team—no questions asked.

3.4 Ensure Safety and Security

  • Verify your identity to prevent unauthorized account access or fraud.
  • Monitor for suspicious activity (e.g., unusual login attempts, fraudulent transactions) and investigate illegal behavior.
  • Enforce our Terms of Service and protect our business operations, users, and intellectual property (based on our legitimate interest in maintaining a secure platform).

4. Cookies and Similar Technologies

We use cookies (small text files stored on your web browser) and similar technologies (e.g., device identifiers, web beacons) to enhance your experience and secure our services. These tools help us:


  • Personalize content (e.g., remembering your language preference or login status).
  • Measure ad performance (e.g., tracking if an ad leads to a purchase).
  • Understand user behavior (e.g., which pages are most visited) to improve our platforms.
  • Enhance security (e.g., detecting and preventing bot activity).


The specific cookies we use depend on the service you access (e.g., marketing cookies for promotions, essential cookies for order processing). You can manage cookie preferences through your browser settings (note: disabling essential cookies may limit your ability to use certain features, such as placing orders).

5. How We Share Your Personal Data

We do not sell your personal data to third parties. We may share it only with trusted partners who assist us in delivering services—and only for the purposes outlined in this statement. These partners include:


  • Service providers: Third-party companies that process payments (e.g., PayPal), arrange shipping (e.g., DHL), provide customer support tools, or host our website (all bound by contracts to protect your data).
  • Marketing partners: Trusted third parties who help us run targeted ads or promotions—only with your explicit consent. We will never share your data for a third party’s independent marketing without your permission.


We may also disclose or transfer your data in the following cases:


  • To comply with laws, legal processes, or requests from public/governmental authorities (e.g., responding to a court order, supporting national security or law enforcement investigations).
  • In the event of a business change: Mergers, acquisitions, sale of assets, or bankruptcy—where your data may be transferred to the new entity (bound by this Privacy Statement).
  • To protect our rights: Enforcing our Terms of Service, investigating fraud, or safeguarding the safety of our users, employees, or business operations.

6. Special Provisions for EEA Residents (GDPR Compliance)

If you reside in the European Economic Area (EEA), our data processing practices comply with the General Data Protection Regulation (GDPR). Key GDPR-aligned measures include:


  • All data processing requiring consent is based on GDPR Article 6(1)(a) (your explicit, freely given consent).
  • You have the right to withdraw consent at any time (see Section 7 for how to exercise this right).
  • We ensure cross-border data transfers (if applicable) meet GDPR standards (e.g., using Standard Contractual Clauses).

7. Children’s Privacy

Our products and services are designed for adults (18+). We do not knowingly collect personal data from children under the age of 16 (or the minimum legal age in your jurisdiction).


If we learn that we have inadvertently collected data from a child under this age, we will immediately delete the information. If you believe a child has shared data with us, please contact us promptly (see Section 9) to request removal.

8. Your Rights Regarding Personal Data

You have legally protected rights over your personal data, and we make it easy to exercise them. These rights include:


  1. Access: Request a copy of the personal data we hold about you.
  2. Correction: Update inaccurate or incomplete data (e.g., a changed shipping address).
  3. Deletion: Request removal of your personal data (subject to legal obligations, e.g., retaining order records for tax purposes).
  4. Restriction: Ask us to limit how we process your data (e.g., pausing marketing while you decide to opt out).
  5. Objection: Object to processing based on our legitimate interests (e.g., refusing data use for targeted ads).
  6. Data Portability: Receive your data in a structured, machine-readable format (e.g., a CSV file) to transfer to another service provider.
  7. Lodge a Complaint: File a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France) if you believe we have violated your privacy rights.

How to Exercise These Rights

To submit a request, contact our privacy team (see Section 9). We may ask you to verify your identity (e.g., providing a copy of your ID or answering security questions) to protect your data from unauthorized access. We will respond to valid requests within 30 days (extensions may apply for complex requests, and we will notify you of delays).


Note: Some requests may be limited by law (e.g., we cannot delete data required for tax compliance).

9. Third-Party Sites and Services

Our platforms may include links to third-party websites, apps, or services (e.g., social media plugins, payment providers). This Privacy Statement does not apply to these third parties—we are not responsible for their privacy practices, content, or security.


Always review the privacy policy of any third-party service before sharing your data with them.

10. Data Security and Retention

10.1 Security Measures

We use a combination of technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, or theft, including:


  • Encryption of sensitive data (e.g., payment information, passwords) during transmission and storage.
  • Secure servers and access controls (e.g., multi-factor authentication for employee access to data).
  • Regular security audits and updates to prevent emerging threats (e.g., malware, phishing).


While we strive to protect your data, no security measure is 100% foolproof—we cannot guarantee absolute security.

10.2 Data Retention

We retain your personal data only for as long as:


  • It is necessary to fulfill the purpose for which it was collected (e.g., retaining order history for warranty claims).
  • Required by law (e.g., keeping financial records for tax reporting purposes).


Once data is no longer needed, we securely delete or anonymize it to prevent future identification.

11. Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in:


  • Technology (e.g., new data collection tools).
  • Legal requirements (e.g., updated privacy laws).
  • Our business practices (e.g., launching a new service).


The revised statement will be posted on our website with an updated "last modified" date. Your continued use of our products or services after the update constitutes acceptance of the revised terms. If you disagree with the changes, please stop using our services and contact us to close your account.

12. Contact Us

For questions, concerns, or requests related to this Privacy Statement (e.g., exercising your data rights, reporting a privacy issue), please contact us:


  • Email: uepoau90365l@outlook.com
  • Company: Huyoque Global Limited
  • Address: 20 Rue Jean Vilar, 34200 Sète, France


We aim to respond to all privacy-related inquiries within 5 business days.